Reference

Privacy Policy for your account

Your account, wallet and device data stay tied to clear purposes: access checks, payments, security and support.

Account dataDANA wallet checksDevice session recordsSupport chat records
britamabet Privacy Policy for your account
CONTACT ROUTES

Three ways to ask privacy questions

Privacy requests should be easy to send without exposing more data than needed. Use the channel linked to your account so we can match your request with your profile, wallet records and…

Live chat privacy desk Our chat team is available 09:00–23:00 WIB for privacy questions tied to login, wallet checks or session records. Open Account > Help > Chat and ask for privacy support before sharing screenshots.
Email request channel Send privacy requests from your registered email so we can verify the sender. We may ask for your username, last login date and whether the issue involves DANA, OVO, GoPay or QRIS.
Account settings path Use Account > Profile > Privacy to check saved contact details and marketing choices. If you change your phone number, we keep a record of the change to protect wallet access.
DATA HANDLING

Six privacy controls we apply

We handle privacy through practical account controls rather than vague promises. Each login, payment and support action creates a small record that helps us protect your balance, answer your request and meet…

Account creation data

When you open an account, we collect contact details, login credentials and region signals. Those fields help us create your profile, protect access and check whether use is allowed under local law.

Payment privacy checks

For DANA, OVO, GoPay and QRIS, we record payment references, time stamps and account matching results. We use those records to reconcile wallet activity and answer payment-related privacy questions.

Device session records

We may store browser type, device model, IP region and login time. If your session changes suddenly, these records help us detect unusual access without asking you to repeat every account step.

Cookie choices

Cookies help keep you signed in, remember language choices and measure page errors. You can clear them in your browser settings, though you may need to log in again afterward.

Game activity privacy

When you open Auto Roulette, Aviator, Sportsbook or Mega Fishing, we log session references and balance movements. We keep gameplay records separate from support chat unless your request needs both.

Retention and changes

We keep data only as long as needed for account, wallet, security and legal purposes. To request correction, contact us by chat or email from the account details we already hold.

Common Privacy Policy questions

These answers explain the privacy topics you may check before you join, add a wallet, or contact support. They focus on account data, payment records, cookies, device signals, retention and your choices. If a request involves account access, we will verify you before changing or releasing data.

We collect details needed to create and protect your account, such as your registered contact, username, login credentials, region signals and device data. We use them for access, security checks, support and record keeping.

We record payment references, wallet matching results, time stamps and transaction status so your account balance can be reconciled. These details also help support investigate a privacy or payment record question.

Yes. Contact us through live chat or your registered email and tell us which field is wrong. We may verify your account, recent login and wallet link before making the correction.

Our cookies are used for session access, language choice, security checks and page performance on our domain. You can clear cookies in your browser, but the next visit may require a fresh login.

We keep account, wallet, support and security records only for as long as needed for the purpose collected, including legal record duties. Some records may remain after closure when required for disputes.

Only staff who need the chat to answer your request or protect your account can access it. If your question involves QRIS or another payment rail, limited wallet details may be checked.

Use Account > Help > Chat between 09:00–23:00 WIB or email from your registered address. Include your username, date of concern and whether DANA, OVO, GoPay or QRIS is involved.